{"id":4841,"date":"2022-06-29T17:50:19","date_gmt":"2022-06-29T17:50:19","guid":{"rendered":"https:\/\/ananda.exchange\/?post_type=docs&p=4841"},"modified":"2022-10-11T23:35:36","modified_gmt":"2022-10-11T23:35:36","password":"","slug":"troubleshooting","status":"publish","type":"docs","link":"https:\/\/ananda.exchange\/pt\/help\/ananda-troubleshooting\/solucao-de-problemas\/","title":{"rendered":"Solu\u00e7\u00e3o de problemas"},"content":{"rendered":"

Conex\u00e3o de Internet inst\u00e1vel ou lenta<\/h2>\n\n\n\n

A conex\u00e3o inst\u00e1vel com a Internet pode interceptar o processo de negocia\u00e7\u00e3o. Observe que uma conex\u00e3o inst\u00e1vel n\u00e3o \u00e9 igual a uma conex\u00e3o lenta. \u00c9 altamente recomend\u00e1vel verificar sua conex\u00e3o com a Internet com seu provedor de servi\u00e7os de Internet ou com o administrador do sistema.<\/p>\n\n\n\n

A conex\u00e3o de baixa largura de banda tamb\u00e9m pode fazer com que o Ananda reinicie o processo de login ou at\u00e9 mesmo a conex\u00e3o falhe.<\/p>\n\n\n\n

Para garantir a melhor experi\u00eancia de negocia\u00e7\u00e3o, a Ananda verifica sua conex\u00e3o com o proxy e, se a largura de banda da conex\u00e3o n\u00e3o conseguir manter a conex\u00e3o em um bom n\u00edvel, o que pode resultar, por exemplo, em uma negocia\u00e7\u00e3o com grande derrapagem, a Ananda \u00e9 desconectada e tenta fa\u00e7a login novamente para encontrar um proxy com menor lat\u00eancia para se conectar.<\/p>\n\n\n\n

Este \u00e9 um mecanismo de seguran\u00e7a, ent\u00e3o voc\u00ea deve apenas verificar sua conex\u00e3o e fazer login novamente.<\/p>\n\n\n\n

Os traders experientes com v\u00e1rios gr\u00e1ficos abertos precisam ter uma conex\u00e3o com maior largura de banda do que os usu\u00e1rios que usam apenas um ou dois gr\u00e1ficos simultaneamente. Por favor, verifique os requisitos de conex\u00e3o com a internet e sua conex\u00e3o com a internet antes de come\u00e7ar a negociar.<\/p>\n\n\n\n

Poss\u00edvel imprecis\u00e3o do gr\u00e1fico<\/h2>\n\n\n\n

Em casos muito raros, alguns dados hist\u00f3ricos falsos podem ser armazenados no cache. Isso pode fazer com que seu gr\u00e1fico mostre um valor falso em uma barra hist\u00f3rica. Isso pode ser corrigido simplesmente atualizando seus gr\u00e1ficos. Clique com o bot\u00e3o direito do mouse no gr\u00e1fico e clique no campo de atualiza\u00e7\u00e3o na parte inferior.<\/p>\n\n\n\n

Ananda ir\u00e1 limpar o cache e baixar novamente os dados hist\u00f3ricos. Como alternativa, voc\u00ea pode limpar o cache manualmente nas configura\u00e7\u00f5es do navegador e atualizar a p\u00e1gina pressionando F5 no teclado.<\/p>\n\n\n\n

\n
\n

Observa\u00e7\u00e3o<\/p>\n <\/div>\n

\n

Em alguns casos, os dados inconsistentes exibidos no gr\u00e1fico podem ser causados pelo corretor. Se voc\u00ea n\u00e3o conseguiu resolver o problema sozinho, tente entrar em contato com seu corretor.<\/p>\n <\/div>\n<\/div>\n\n\n\n

Contate-nos<\/h2>\n\n\n\n

Se voc\u00ea encontrar alguma dificuldade ao usar qualquer um dos produtos Spotware, use nosso f\u00f3rum aqui para entrar em contato conosco.<\/p>\n\n\n\n

\n
\n

Observa\u00e7\u00e3o<\/p>\n <\/div>\n

\n

Quanto mais informa\u00e7\u00f5es sobre o problema forem fornecidas (descri\u00e7\u00e3o detalhada, capturas de tela etc.), mais r\u00e1pido seu problema ser\u00e1 resolvido.<\/p>\n <\/div>\n<\/div>\n\n\n\n

Como alternativa, use as teclas de atalho Ctrl+Alt+Shift+T<\/code> ao usar o aplicativo de desktop Ananda para invocar um formul\u00e1rio de solu\u00e7\u00e3o de problemas.<\/p>\n\n\n\n

Insira suas informa\u00e7\u00f5es e clique em Enviar para envi\u00e1-las automaticamente para a equipe de suporte.<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

Al\u00e9m disso, voc\u00ea pode se juntar ao nosso oficial Grupo de telegramas<\/a> para fazer sua pergunta ou dar seu feedback.<\/p>","protected":false},"excerpt":{"rendered":"

Unstable or Slow Internet Connection The unstable internet connection can intercept the trading process. Note that an unstable connection isn’t equal to a slow connection. It’s highly recommended to check your internet connection with your Internet Service Provider or your system administrator. The low bandwidth connection can also cause Ananda to restart the login process […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[16],"doc_tag":[],"class_list":["post-4841","docs","type-docs","status-publish","hentry","doc_category-ananda-troubleshooting"],"year_month":"2026-04","word_count":381,"total_views":"1551","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Ananda","author_nicename":"admin_ananda","author_url":"https:\/\/ananda.exchange\/pt\/author\/admin_ananda\/"},"doc_category_info":[{"term_name":"Ananda Troubleshooting","term_url":"https:\/\/ananda.exchange\/pt\/categoria-de-ajuda\/ananda-troubleshooting\/"}],"doc_tag_info":[],"yoast_head":"\nTroubleshooting - Ananda<\/title>\n<meta name=\"description\" content=\"It\u2019s highly recommended to check your internet connection with your Internet Service Provider or your system administrator.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ananda.exchange\/pt\/help\/ananda-troubleshooting\/solucao-de-problemas\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting - 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