Ananda

Customer Support Specialist

The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members.

New York, NY

Full-Time

35k - 45k

Job Description

The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitability through promoting operational success and maximizing the customer’s experience.

Key Responsibilities

  • The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members
  • They are focused on driving profitability through promoting operational success and maximizing the customer’s experience
  • Provides customers a positive shopping experience
  • Regularly performs Supervisor functions
  • Responsible for building opening and closing tasks which includes timely openings, operational readiness, troubleshooting, team management, and building security
  • Manages all front end audit and cash compliance responsibilities
  • Ensures team is trained in the processing of all transactions per policy
  • Performs cashier duties accurately while processing all transactions per policy
  • Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving
  • Maintains conditioning and housekeeping (inside and out) standards
  • Timely and thorough incident reporting compliance
  • Submits facilities, IT, and store communication requests as needed
  • Drives productivity by training, coaching, counseling employees, planning, monitoring, and appraising job results
  • Operates all equipment in a safe manner per directed procedures
  • Ensures a safe working and shopping environment while minimizing shrink and damages
  • Plan, delegates, and monitors tasks ensuring they are performed in the most efficient manner adhering to policy and procedures
  • Communicates clearly with customers, team and leadership

Skill & Experience

  • At least 18 years old
  • High School Diploma/Equivalent
  • Ability to work a flexible schedule including nights, weekends, and some holiday
  • Ability to lift a minimum of 50 lbs., team lift 100 lbs
  • Reliable and trustworthy
  • Ability to work effectively independently and within a team to perform all tasks as assigned
  • Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution
  • Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business
  • Knowledge about Cryptocurrencies and Financial Markets

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Job Overview

Dated Posted

23-03-21

Offered Salary

$5000 – $10000

Gender

Both

Job Title

Graphic Designer

Qualification

Bacheloor Degree

Experience

6-7 Years

Hours

50/h week

Job Skills

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Job Location

X

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