Customer Support Specialist

The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members.

Job Description

The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitability through promoting operational success and maximizing the customer’s experience.

Key Responsibilities

The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members
They are focused on driving profitability through promoting operational success and maximizing the customer’s experience
Provides customers a positive shopping experience
Regularly performs Supervisor functions
Responsible for building opening and closing tasks which includes timely openings, operational readiness, troubleshooting, team management, and building security
Manages all front end audit and cash compliance responsibilities
Ensures team is trained in the processing of all transactions per policy
Performs cashier duties accurately while processing all transactions per policy
Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving
Maintains conditioning and housekeeping (inside and out) standards
Timely and thorough incident reporting compliance
Submits facilities, IT, and store communication requests as needed
Drives productivity by training, coaching, counseling employees, planning, monitoring, and appraising job results
Operates all equipment in a safe manner per directed procedures
Ensures a safe working and shopping environment while minimizing shrink and damages
Plan, delegates, and monitors tasks ensuring they are performed in the most efficient manner adhering to policy and procedures
Communicates clearly with customers, team and leadership

Skill & Experience

At least 18 years old
High School Diploma/Equivalent
Ability to work a flexible schedule including nights, weekends, and some holiday
Ability to lift a minimum of 50 lbs., team lift 100 lbs
Reliable and trustworthy
Ability to work effectively independently and within a team to perform all tasks as assigned
Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution
Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business
Knowledge about Cryptocurrencies and Financial Markets

Job Overview

Dated Posted

23-03-21

Offered Salary

$5000 – $10000

Gender

Both

Job Title

Graphic Designer

Qualification

Bacheloor Degree

Experience

6-7 Years

Hours

50/h week

Features

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Company

Customer Support Specialist

Job Description

Key Responsibilities

Skill & Experience

Job Overview

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Features

Academy

Competition

Help Center

Company

Customer Support Specialist

Job Description

Key Responsibilities

Skill & Experience

Job Overview

Job Skills

Job Location

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