FAQ

Is it possible to access the same account from different devices? #

Yes. As long as you have the correct cTID credentials, you can log in to the platform from the other device with the respective system and internet connection requirements at the same time.

When does my Ananda demo account expire? #

Each broker has different expiration settings for demo accounts. It can be either 15, 30, 45, or 90 days after the last logout.

Each trader should contact his/her broker for more information regarding the expiration conditions.

Can I change the time zone on my platform? #

Yes, the time offset can be changed to the bottom right corner of Ananda.

Where do price quotes come from? #

Each broker has liquidity providers (Barclays, UBS, Reuters, etc.) who will provide the live quotes.

How does Ananda calculate margin when positions are hedged (the symbol is both bought and sold)? #

For the hedged positions, Ananda calculates margin based on the trade direction with the highest volume and margin required.

So if for a particular symbol, the total margin required for Sell positions exceeds the total margin required for Buy positions, Ananda will calculate margin only for the total sell volume.

What happens to my open positions when I log out of Ananda? #

The current open positions will not be closed until an existing Stop Loss, Take Profit or Stop Out level is reached. Existing limit orders will still be filled if the entry rate is met.

Can I open a live account? #

Yes. To open a Live account please contact one of our supported brokers.

Can I use robots in Ananda? #

Robots can be used in our algorithmic trading application, Ananda Automate, which is available from our Ananda desktop.

Can the custom indicators be used in Ananda? #

The custom indicators are available in Ananda Automate, which is available in the Ananda desktop version, check the Indicators help page.

How do I withdraw funds and why is my withdrawal not being processed? #

Trading with real money on the Live accounts is controlled by the broker. The fund's withdrawal conditions may vary depending on your broker.

Please contact your broker for the detailed information on the funds' withdrawal.

What is the minimum amount required to deposit to open a Live account? #

Trading with real money on the Live accounts is controlled by the broker. Please contact your broker for the detailed information on the funds' deposit.

Can I trade cryptocurrencies with Ananda? #

Cryptocurrencies are available in Ananda by default.

But you should note that each broker can suggest his own set of trading instruments, therefore we recommend contacting your broker to check if he supports the cryptocurrencies trading.

What types of accounts does Ananda offer? #

Ananda allows trading with Netting or Hedging accounts in Live or Demo modes. Please find detailed information on the Ananda accounts here.

What is cTID and why do I need it? Is having a trading account, not enough? #

Ananda ID (cTID) is a single profile that allows signing in with the unified credentials to any broker's version of Ananda and switching between the trading accounts with one click without the need of entering the account number and password combinations each time.

You only log in once with your email and password, (or with your Google or Facebook account), and all your trading accounts are available from your Ananda ID.

Logging in with your cTID is the only way to log in to Ananda.

How do I link or unlink a trading account with my cTID? #

You cannot link or unlink a trading account with your cTID by yourself, as well as you can delete neither your trading account nor your cTID.

Therefore, if you need to link or unlink a trading account to the desired cTID, then you should contact your broker.